If your reading time is not counting, here are a few steps to troubleshoot.

1. Confirm that you have the browser extension installed. Without the browser extension, we can’t measure your reading time. If you don’t have it, you can follow these steps. 
2. Make sure your extension is visible. If you don’t see it on your browser, you may have to pin it. To pin the extension, click the puzzle piece and then click the pin next to AverPoint.
3. Allow us to analyze your news reading. Click the browser button and turn on the setting.
4. If you checked all 3 steps, send us an email at [email protected].
5. Send us your debug logs by clicking the browser button, selecting the gear in the upper right corner, and then selecting “Send my debug logs.”

Watch this video for more help.